Please read the following before submitting your request!
We kindly request that you be patient with our staff and their response time. We prioritize tickets from oldest to newest, and multiple emails are automatically grouped to place your ticket at the end of the queue.
In the case that you do not receive a confirmation email and a transaction is pending on your account, this is a hold placed by your bank on your attempted order. Since your orders have not been processed, your funds should be released to your account within a few business days, usually 24h. We recommend that you contact your bank if you experience any other problems.
We apologize for any inconvenience you may have incurred. If this did not answer your question, please recontact our team below. Thank you for supporting our company!